A humane society in North Carolina has announced plans to open a $2.5 million veterinary clinic for shelter animals and pets in the upcoming years. Meanwhile, an urgent care as well as an emergency care veterinary facility have opened new locations in Michigan and California, respectively.

Below are those 3 new or upcoming animal care facility openings:

UrgentVet in Canton, Michigan. (Image courtesy of UrgentVet)

UrgentVet has opened a new clinic in Canton, Michigan. The new location offers treatment for non-emergent conditions like limping, gastrointestinal upset, minor wounds and lacerations, and toxic ingestion, combining routine veterinary visits with emergency care.

The clinic features an in-house laboratory, imaging equipment, species-specific exam rooms, and non-slip floors. It is also staffed with Fear-Free Certified professionals and contains pheromone diffusers and soothing lighting. Additionally, its pet enclosures are built from tempered glass from Casco that are 70% quieter than traditional metal cages.

“UrgentVet is crucial because we function as an urgent care clinic. Just like humans, not every pet emergency requires an emergency room, especially if your regular vet is fully booked.” Stephanie Smith, DVM, vice president of medicine for UrgentVet, said in a news release.

 “That’s where UrgentVet comes in, we’re here to provide same-day care for your dogs and cats.”

Papaya Veterinary Care (Los Angeles County, California)

Papaya Veterinary Care recently announced the opening of a new 4000 sq ft location in Culver City, Los Angeles. The facility contains a dedicated dental suite, a “spacious” lobby, surgical and treatment areas, an in-house pharmacy and laboratory, and quiet staff spaces.

“Veterinary care should feel both advanced and deeply human,” Tony Nitido, DVM, executive medical director of Papaya who will lead the new clinic, said in an organizational release.

 “It’s a privilege to open our doors to the Culver City community and deliver the kind of thoughtful, informative care that pet owners deserve. We’re here to build trust, offer guidance, and treat every pet with the most appropriate care tailored to their unique needs.”

Services that the new Papaya clinic in Culver City will offer include spay/neuter and soft tissue surgery, wellness and preventive care, dental cleanings with digital dental x-rays, microchipping and vaccinations, health and travel certificates, and parasite screening and prevention. Additionally, the clinic will also offer urgent care and same-day appointments.

CHHS Veterinary Clinic (Sapphire, North Carolina)

Cashiers-Highlands Humane Society veterinary clinic interior rendering. (Image courtesy of Cashiers-Highlands Humane Society)

The Cashiers-Highlands Humane Society (CHHS) announced it plans to build a new veterinary clinic for shelter animals and publicly-owned pets. The facility will be 2 stories with a 2280 sq ft clinic on the main parking lot level containing 2 exam rooms, a main treatment and dental area with a lab and pharmacy, a surgical suite, a room for pre- and postoperative recovery, x-ray room and isolation area. In the lower level of the building will be a 2280 sq ft apartment with 2 bedrooms and 2 baths for a veterinarian to live onsite. According to CHHS, its shelter manager and assistant shelter manager currently live on campus in 2 of the CHHS “caretaker cottages.”

The clinic will be open to the public 5 days a week and will offer examinations, x-rays, lab tests, surgeries, dentals, pharmaceuticals and preventatives, and more. The initial team is expected to consist of one veterinarian, 2 veterinary technicians, and one office administrator.

“We provide low-cost spay/neuter and low-cost rabies vaccinations for local animals, and our community outreach programs include our free food pet pantry for families facing financial hardship, and our innovative humane education program for children: the CHHS Critter Camp,” said David Stroud, CHHS executive director, in a news release.

 “But having an onsite veterinary clinic that not only cares for shelter pets but also public pets fills the gap to complete our lifesaving mission for local animals and the people who love them.”

The construction of the building is estimated to cost $2.5 million and is expected to open in summer 2027, during the CHHS’ 40th anniversary.

New Canton UrgentVet to Offer After-Hours Veterinary Care. News release. UrgentVet. June 3, 2025. Accessed June 25, 2025. https://urgentvet.com/news/new-canton-urgentvet-to-offer-after-hours-veterinary-care/

Papaya Veterinary Care Opens New Culver City Clinic. News release. Papaya Veterinary Care. June 10, 2025. Accessed June 25, 2025.

CHHS to Open New Veterinary Clinic in 2027. News release. Cashiers-Highlands Humane Society. Accessed June 25, 2025. https://www.chhumanesociety.org/vetclinic#:~:text=Help%20Us%20Reach%20Our%20Goal,200%20Gable%20Drive%20in%20Sapphire.

Articles

The latest updates relating to animal care establishments and platforms.

Clinic center: Upcoming $2.5 million veterinary clinic for shelter animals and pets, and more

 Our doctors and technicians struggle with how to respond when we ask history questions and clients say they still have preventives but our records show they do not. How can we have honest discussions instead of confrontational conversations?

 Although most clients are honest, some may lie or provide incomplete answers for many reasons. They may fear being judged, want to please their veterinarians, have an aversion to being lectured, or desire to be seen as good pet owners. To avoid the embarrassment of not knowing how often they give preventives, clients may invent answers. Embarrassment is also an extension of guilt, causing them to claim they gave doses as instructed.

Don’t call out clients for lying, because you may trigger defensive attitudes and shut down communication. Criticizing pet owners will break trust in the veterinary-client-patient relationship. You risk losing clients and opportunities to treat patients.

Here’s how to encourage honest discussions:

. Review the patient’s medical record and identify gaps in adherence to care plans. You may see that a dental treatment was recommended last year but was never scheduled. When checking product purchase history, you may find the client bought 6 doses of preventives 12 months ago but didn’t refill the remaining 6 doses. Knowing adherence gaps up front will help technicians and veterinarians fix them during today’s appointment. Sending online wellness appointment forms with confirmations also allows clients to answer history questions in advance. Your medical team can read answers before appointments, letting you zero in on follow-up questions and saving 10 to 15 minutes of history taking.

“Prep work is one of those simple things that often gets lost in the chaos of a busy day,” Ryane E. Englar, DVM, DABVP, associate professor at the University of Arizona College of Veterinary Medicine in Oro Valley, wrote in her book 

A Guide to Oral Communication in Veterinary Medicine

 “We can set ourselves up for success before we even enter the consultation room if we take the time to prepare. You would not sit for a test cold. You would study first. Each consult is a test that can either make or break a client’s relationship with the practice. ”

ESTABLISH TRUST AT THE BEGINNING OF APPOINTMENTS

. Introduce yourself, shake hands, maintain eye contact, make personal connections, and keep notes about clients’ hobbies, careers, and families—details that make you relatable and a valued adviser.

Small talk—even for just a minute—builds rapport and creates a comfortable and trusting environment. This leads to better communication and improved understanding of concerns, and may improve patient care. Casual conversations let you connect with clients on a personal level, whether through a shared favorite sports team or hobby.

Relationship-centered interactions let veterinarians engage clients in a partnership of care, improving client adherence to recommendations and increasing positive patient outcomes, advises April A. Kedrowicz, PhD, associate professor of communication at North Carolina State University College of Veterinary Medicine in Raleigh, in an interview with 

 She advocates 4 communication skills to promote trust: open-ended inquiry, reflective listening, nonverbal cues, and empathy.

. The close-ended question, “Do you give your pet heartworm disease preventives?” may provide incomplete answers. Instead, ask, “Which heartworm disease preventive do you give your pet, and when did you give the last dose?”

Pet owners who consistently give doses will immediately tell you: “I use <brand> and give it on the 15th of each month.” If clients hesitate before answering, this may indicate inconsistent dosing, another caregiver administers medications, or they may assume a flea/tick product also protects from heartworm disease. “Tell me more about…” is a nonconfrontational way to get them talking.

APPROACH THE SITUATION WITH EMPATHY AND KINDNESS

. Empathy is the ability to understand and share the feelings of others. Gently question inconsistencies while emphasizing the importance of honesty for pets’ well-being. Say, “We both want <pet name> to be protected from heartworm disease and parasites. <Pet name>’s medical record shows that you purchased 12 doses of <brand> 18 months ago, which indicates there may have been 6 months without protection. We know clients sometimes miss or forget a dose occasionally. It’s easy to forget—I’ve done it myself. Did you buy preventives elsewhere or miss doses?”

If the client explains he is buying preventives from an outside pharmacy, you have an opportunity to win back the business and the client’s loyalty. Share the benefits of buying medications from your practice. Say, “Our hospital offers competitive prices and has safe, guaranteed drugs that we buy directly from pharmaceutical companies. <Drug name> has a $__ instant rebate when you buy 12 doses from us. We can refill the medication today, or if you prefer home delivery, we can help you place your first order through our online pharmacy. Which do you prefer?”

In another scenario, the client shares that he is giving preventives left over from a deceased pet. Express empathy for the loss of the pet and then ask about the medication. Say, “We were honored to have cared for <deceased pet’s name> and know you loved and cared for him/her. Let me check the medical record to confirm the dose is the correct size for <current pet name> and the expiration date of the medication. We both want <current pet name> to be protected from heartworm disease.”

. Clients may avoid eye contact, fidget, and nod dutifully in agreement. Nonverbal clues are unreliable, Jeffrey Knuppel, MD, a psychiatrist in Lancaster, Wisconsin, said in an interview with Physicians Practice, a dvm360 sister publication.

 “Lying comes naturally for some people. The truth may cause them more anxiety.” 

It’s easier to read clients if you’ve treated their pets for years. It may be harder to interpret expressions or tone of voice in conversations with new clients or those whom you’ve only seen a few times.

. If your standard of care is to perform an annual heartworm/tick test, you can assess patients’ health and reinforce the medical necessity of testing and preventatives. Say, “It’s OK to share if you are unsure whether you missed a monthly dose. We will perform a heartworm/tick test today. If the test is negative for heartworm disease, we will renew the prescription so you can safely restart medication. We also will help you remember to give the dose every month with a text/email reminder. We want to be your partner in protecting <pet name>.”

FIX COMPLIANCE BREAKS WITH PROACTIVE REMINDERS AND CALLBACKS. 

Relying on clients to remember to refill medications is unreliable. Just as your practice sends vaccine reminders, send refill reminders.

Set up dosing reminders in your practice information management software or third-party reminder service. Include action buttons, which increase click-through rates by 15% over hyperlinks (Table).

 Lead clients’ actions with positive choices of “dose given,” “remind me later,” and “change reminder date.” If clients choose “remind me later,” set up an automation so another text is sent the next day.

If clients fail to refill preventives, call them. As part of morning tasks, client service representatives will run a report of patients whose preventives were empty or expired as of today. Because the daily callback report is short, it will be manageable and easy to consistently complete.

In this scenario, the client bought 6 doses of preventives and is eligible for a refill of the remaining 6 doses. If you talk to the client, say, “Dr <Name> asked me to call you because <pet name>’s prescription for <brand> for flea/tick, heartworm, and intestinal parasite prevention is now overdue. We don’t want <pet name> to be at risk for parasites. Dr <Name> has approved your refill. Do you want us to refill the medication for pickup at our hospital, or shall I text you a link to order through our online pharmacy with home delivery?”

Use the veterinarian’s name to bring credibility and authority to the conversation. Reinforce the medical necessity of parasite protection. Rather than ask, “Do you want a refill?” lead pet owners with the yes-or-yes technique, asking whether they want to get medications at your hospital or through your online pharmacy.

If you get voicemail, leave this message: “Dr <Name> asked me to call you because <pet name>’s prescription for <brand> for flea/tick, heartworm, and intestinal parasite prevention is now overdue. We don’t want <pet name> to be at risk for parasites. Dr <Name> has approved your refill. I am sending you a text now. Let us know whether we should refill the medication and you will pick it up at our hospital. The text will include a link to our online pharmacy if you prefer home delivery. If you have questions, text or call us at <phone number>.”

When your team talks with clients about the use of parasite preventives, remember that you both want the same result—the best medical care for their pets. Honest discussions will help you achieve that goal together.

Need a script for a client conversation? Submit your scenario to info@csvets.com for consideration in future columns.

Best known as the “Queen of Scripts,” 

, knows the right words will lead clients to accept your medical advice, driving patient and practice health. As founder of Communication Solutions for Veterinarians, she teaches practical skills through online courses, conferences, and onsite consulting. Myers’ experience as a partner in a specialty and emergency hospital helped her understand issues that owners and managers face. 

Englar R. A Guide to Oral Communication in Veterinary Medicine. 5m Publishing; 2020.

Kedrowicz AA. Enhancing veterinarian-client relationships with competent communication. Today’s Veterinary Practice. December 8, 2023. Accessed April 1, 2025. https://todaysveterinarypractice.com/personal-professional-development/enhancing-veterinarianclient-relationships-with-competent-communication/#

Schwartz SK. When patients lie to you. Physicians Practice. August 23, 2010. Accessed April 1, 2025. https://www.physicianspractice.com/view/when-patients-lie-you

4. Data on file. Otto. Accessed April 1, 2025. https://otto.vet

Communications expert Wendy S. Myers provides scripts for confident client conversations

When clients lie about preventive dosing

The FDA's Center for Veterinary Medicine announced that it has issued warning letters to Bailey’s Wellness, Holista, and House of Alchemy/Hamet & Love, accusing them of selling unapproved cannabis-derived products, The letters were issued to the companies in question on April 7, 2025, stating that they are marketing and promoting their cannabidiol (CBD) products for uses that are not deemed safe or effective for their intended use under the federal Food, Drug, and Cosmetic Act.

“Under the federal Food, Drug, and Cosmetic Act, products for which therapeutic claims are made must be approved by the FDA to be legally manufactured and marketed. The FDA approval process is how the safety and efficacy of such products [are] demonstrated. Assurance regarding the efficacy and safety of products is obviously important to veterinarians who are considering whether to use them in the treatment of their patients,” the American Veterinary Medical Association explains on its Cannabis Use and Pets resource page.

The letters each addressed the marketing the companies have been doing for a variety of products, including chews, oils, and pellets that suggest unproven benefits across websites and social media platforms. Particularly, the FDA expressed concerns over the selling of unapproved CBD products for food-producing animals.

“In addition to raising potential concerns regarding safety for the animals themselves, CBD products for food-producing animals raise concerns regarding the safety of the human food [meat, milk, and eggs] derived from those animals,” the FDA stated in its letter to Bailey’s Wellness.

“There is currently a lack of data on the formation of residues in edible products of food-producing animals in association with the consumption of CBD products by those animals and on safe levels of any potential residues for the human consumer. We request that you take immediate action to cease the sale of any unapproved CBD products for food-producing animals,” the letter continued.

Holista, which sells products under the name HollistaPet, and House of Alchemy, which sells products under CBD Dog Health, Hamet & Love, and MycoDog, shared similar concerns from the FDA as Bailey’s Wellness.

Within 15 days after receiving the letters, each company is required to notify the FDA in writing of their specific steps to address any violations, including an explanation of each step the companies are taking to prevent recurrence of violations and copies of related documents. If they could not complete corrective actions within the 15 days, they must provide a reason for the delay and when they will be able to submit the needed materials. Any of the companies in question that believe they are not in violation of the act were required to list their reasoning and supporting information for the FDA to take into consideration. 

When receiving a warning letter from the FDA, failure to adequately address the matter can result in legal actions, including, without limitation, seizure and injunction.

FDA issues warning letters to companies selling unapproved CBD products. News release. American Veterinary Medical Association. June 23, 2025. Accessed June 23, 2025. https://www.avma.org/news/fda-issues-warning-letters-companies-selling-unapproved-cbd-products\

Cannabis use and pets. American Veterinary Medical Association. Accessed June 23, 2025. https://www.avma.org/resources-tools/animal-health-and-welfare/animal-health/cannabis-use-and-pets

Food and Drug Administration. Warning Letter to Bailey’s Wellness, LLC dba Bailey’s CBD. April 7, 2025. June 23, 2025. https://www.fda.gov/inspections-compliance-enforcement-and-criminal-investigations/warning-letters/baileys-wellness-llc-dba-baileys-cbd-701066-04072025

The FDA was particularly concerned about the selling of unapproved CBD products for food-producing animals.

Companies received warning letters from FDA for unapproved CBD products 

What alternative paths exist for veterinary technicians? Tabitha Kucera, RVT, VTS (Behavior), CCBC, KPA-CTP, FFCP, explains in this interview.

Career opportunities for veterinary technicians outside the clinic

Tabitha Kucera, RVT, VTS (Behavior), CCBC, KPA-CTP, FFCP, owner of Chirrups and Chatter Cat and Dog Behavior Consulting and Training in Cleveland, Ohio, discusses various available career paths for veterinary technicians outside of the traditional clinical setting. “There are unlimited opportunities for veterinary technicians. We definitely downplay our amazing skill set,” she says.

Tabitha Kucera, RVT, VTS (Behavior), CCBC, KPA-CTP, FFCP:

 There are unlimited opportunities for veterinary technicians. We definitely downplay our amazing skill set. So just for me personally, I own my own cat and dog behavior consulting business, but I also do organizational consulting for shelters and vet clinics where they want to implement behavior modification or behavior at all, whether it’s kitten puppy socialization or collaborative care handling and/or fear-free handling. And I consult and educate with that organization.

You can also definitely create content via various social media platforms [and] podcasts, I also have one of those. But you can also write. So, I write for various organizations, and this could be a caregiver like a Martha Stewart or The Spruce or something along [those lines]. Those are things I’ve written for in the past. Or a veterinary publication, like VETgirl or 

. There are so many writing opportunities. And I’ll be honest: I love my bloggers out there, but I much rather have animal veterinary technicians writing content about animal care than maybe someone that just loves cats.

So if you’re into writing, please reach out. Those are things you could definitely do part-time or full-time. But also, you could do pet sitting. Hospice care is something that is my second favorite thing. Teaching, being a relief vet tech—I mean, I can go on and on and on. There are so many options.

And then even in your practice, if you’re working in general practice, you can create programs. I had a technician who was really into nutrition because, again, lean into your happy. And nutrition wasn’t all of our favorite thing, so he started keeping stock and letting us know when we were out of things, but also helping to calculate calories for caregivers, talk about weight loss plans and also answer questions about nutrition.

So not only was that technician empowered, so they’re happier in their job, but also, they were doing their favorite thing and we were allowing them, since that’s their favorite thing and they’re doing it the most, they’re probably staying the most up to date and educated about that. So again, it’s a win-win for the entire team and definitely the caregivers and pets we support.

This transcript was lightly edited for improved clarity

Videos

Janice O’Brien, DVM, MPH, DACVMP, discusses her research in dog nutrition, in this interview with dvm360. 

The Role of Food Frequency Questionnaires in Veterinary Research and beyond

At the 2025 American College of Veterinary Internal Medicine (ACVIM) Forum in Louisville, Kentucky, 

, a United States Army veteran and current PhD student at the Virginia-Maryland College of Veterinary Medicine in Blacksburg, Virginia. In the 

, O’Brien discusses the study “Validation of a Food Frequency Questionnaire (FFQ) for Use in Dog Nutrition Research” that she and her research team conducted.

In this video, O’Brien, talks about the value of validating tools like FFQs for veterinary research and clinical practice. Additionally, she shares details about another ongoing study focused on assessing owners’ accuracy in reporting grain-free diets, which could also have important implications for understanding health outcomes in dogs.

Below is the transcript of the interview:

I think it's very important, just in general, to validate whatever tools you're using to do research—that's just good science. But it's good to know because the Dog Aging Project wants to do these very long-term studies of different, not just diet exposures, I mean, they're doing it for lots of different things, but on the diet side, we want to know well, ‘How good is our survey at capturing this data? So, what sort of research questions can we ask?’

So, for example, it probably is perfectly fine to do longitudinal studies using the primary diet component, whatever questions those might entail. You know, maybe total calories consumed that [are] coming from a primary diet—all of those are probably going to be pretty accurate in terms of the outcomes that you measure versus doing something with, for example, dairy. If you wanted to do groups of dogs that reportedly consumed dairy versus didn't, that's probably going to be less accurate because we found that that was extremely not accurate on the survey versus the real world.

Using the food frequency questionnaire data is going to be a huge follow up. So, using the data that was collected with it to do those sorts of studies to say, ‘Okay, well, we know that dogs that might be consuming one type of diet versus another, and what are the differences in their health outcomes?’ Those are, those are huge studies that we're excited about doing.

Are there any other projects you’re currently working on?

We're doing, like a reporting accuracy of grain free diets. And so that one's also really exciting to me, just the ‘How accurate are owners at reporting whether their dog is on a grain free diet or not?’ and how that impacts whatever findings you're trying to look at, whether that's cardiac outcomes or skin outcomes, whatever that might be.

Janice O’Brien, DVM, MPH, DACVMP, discusses her research in dog nutrition in this interview with dvm360 at the 2025 ACVIM Forum. 

The role of food frequency questionnaires in veterinary research and beyond

Researchers recently discovered a genetic mutation in a Bengal kitten that mirrors a rare human condition called developmental and epileptic encephalopathy type 50 (DEE50). This severe neurometabolic disorder results from mutations in the 

 gene, which plays a key role in making pyrimidine nucleotides, essential components of DNA, RNA, and other molecules the body needs to function. When the 

 gene fails, the body cannot produce enough of these nucleotides, which leads to seizures, anemia, and developmental delays. In humans, clinicians treat DEE50 with uridine, a supplement that bypasses the defective metabolic pathway.

The 4-month-old Bengal kitten began having seizures at 13 weeks. These episodes included body stiffness, facial twitching, and drooling. The kitten also showed abnormal behavior and episodes of reduced consciousness. Veterinarians performed blood tests, MRI scans, and cerebrospinal fluid analysis, but they found no clear cause. The kitten responded only partially and temporarily to antiepileptic drugs, which suggested an underlying genetic or metabolic problem. With no effective treatments available and the kitten’s quality of life declining, the owners chose humane euthanasia.

After euthanasia, the veterinary team investigated further. They reviewed all test results, which showed mild changes in blood cells but no major abnormalities. Suspecting a genetic disorder, they sequenced the kitten’s genome. The sequencing revealed a rare mutation in the 

 gene (XP_011279586.1:p.Ser2015Asn). This mutation affects a region of the CAD protein critical to its structure and function.

To test whether the mutation disrupted CAD activity, the researchers used a human 

-knockout (KO) cell line. This cell line cannot grow without uridine unless researchers restore CAD function. When they introduced wild-type human 

 into the cells, the cells grew in uridine-free media. However, cells with the Ser2015Asn mutation failed to grow, proving that the variant destroyed CAD function.

Next, the team screened 110 Bengal cats to see how common the mutation was in the breed. They found 4 healthy cats with only 1 copy of the mutation, showing that the variant exists at low frequency. They found no cats with 2 copies of the mutation, which supports a recessive inheritance pattern. These findings prompted the researchers to recommend genetic screening in Bengal cats to help breeders avoid producing affected kittens.

Although the kitten never received uridine therapy, the findings from human studies and the KO cell experiment suggest that the supplement might have helped. In human patients, uridine has reversed seizures and improved developmental outcomes by using an alternative, CAD-independent pathway to create uridine monophosphate (UMP). This salvage pathway bypasses the defective step in pyrimidine synthesis.

This case marks the first documented instance of 

 deficiency in a cat. The Bengal kitten displayed key features of DEE50, including early-onset seizures, abnormal behavior, and resistance to standard antiepileptic medications. Although the kitten was euthanized before the disease could fully progress, the clinical signs already matched the human condition. This discovery gives scientists a spontaneous large animal model to study DEE50 and explore new treatment options, especially valuable given the limitations of existing rodent models.

By identifying this mutation in cats, the researchers expanded the known impact of 

 mutations beyond humans. Their work highlights the importance of cross-species genetic research and reinforces the value of animal models in rare disease studies. This Bengal kitten’s case not only opens new paths for veterinary treatment but also provides a powerful tool for understanding and treating DEE50 in humans.

 is a 2026 PharmD candidate studying veterinary pharmacy at the University of Connecticut in Storrs.

Kaczmarska A, Christen M, del Caño-Ochoa F, et al. Epileptic encephalopathy in a young Bengal cat caused by 

 2025;15:13506. doi:10.1038/s41598-025-98414-0

An investigation highlights the importance of cross-species genetic research and the value of animal models in rare disease studies.